If your complaint to a Bank, NBFC, or payment system participant is not resolved to your satisfaction, you can lodge a complaint on the RBI CMS app. The system ensures faster and easier grievance redressal and communication with the RBI Ombudsman.
*Steps to Lodge a Complaint* -
1. Attempt Resolution with the Institution:* First, try to resolve your complaint directly with the bank, NBFC, or payment system participant.
2. Download the RBI CMS App: It is available on both Android and iOS platforms.
3. Accessibility: Complaints can be filed from anywhere in India, at any time, using a mobile device or computer.
4. Register & Submit Complaint Details: Fill in the required information about your grievance and the institution involved.
5. Track Progress: Monitor the resolution process through the app and respond to any queries from the Ombudsman.
